That Was Super AWKWARD! 3 Tips on How Entrepreneurs Can Manage A Tacky Scenario (based on a true story)
We are only half way through the year and I’ve already had some interesting experiences with prospective customers and vendors, as well as met fellow small business owners who have experienced some awkward scenarios. What do you do when you encounter a sticky situation during your entrepreneurial journey? You are in charge; so what’s the best decision to make?
Check out a real scenario below and three tips on how to handle a tacky situation.
I have never experienced such a strange and unprofessional business encounter. I fault both the CEO and assistant for being incompetent. Beyond not valuing my time, competent professionals would never schedule an appointment and forget about it, and if by chance it happened they would apologize profusely. I refrained from telling my client, but hope to learn from this experience.”
Below are 3 tips inspired by this super awkward business situation.
1. Let the conversation of a bad business connection happen naturally.
In anger you could contact a client or vendor and share your awkward experience, but what good will it do? The business world is so small, it is never wise to vent or gossip about a bad business experience, especially when you are in a funky mood. Nonetheless, if your client or vendor directly asks you about how things worked out, definitely be honest and share what happened. What you don’t want to do is discourage them from sending additional referrals.
2. Create a policy for no-shows so that prospective clients and existing clients value your time.
Don’t let someone’s resume, Harvard MBA, or cool online profile stop you from holding them to the same standards as every other prospective or current client. No matter the customer, always outline clear expectations on what a meeting with you involves. If they don’t show without cancelling, they should be charged a fee or the deposit for the appointment should be retained. As Marie Forleo recently stated in a video blog post, “At the end of the day, if you want people to value your time, you need to put a value on it.”
3. Follow your intuition in business. If something feels weird, it probably is weird.
Trust your instincts. When the entrepreneur in this story sensed the assistant was not being honest, they were smart to leave. Moreover, they could have even left when they began to sense that this well-known organization was extremely unprofessional. As small business owners, sometimes you have to follow your heart. People will only do what you allow. The beauty is that you know early on that an individual or organization might not be a good match; thus, don’t waste your time.
These suggestions could be applied to other business situations as well. What tips would you add to the list? Leave a comment below or tweet them to me @bestrategicPR. #BeStrategic #awkward #scenario
Wishing you all the best, Business Rock Stars!